Steve Wagenlander Keynote Presentation

Please find the notes from this morning’s keynote presentation, “Fellowship, Crowdsourcing and  Circulation Basics to Start the MACMA Conference.” Steve covers:

  • Distribution method
  • Papers per route / district
  • Average rate (blended rate)
  • Churn
  • CPO
  • Average Weighted Retention
  • Response Rate to Each Renewal Notice
  • Customer Service Metrics

[button link=”http://www.midatlanticcma.org/wp-content/uploads/2016/04/MACMAApril2016.pdf” text=”grey” window=”yes”]Download[/button]